PRIVACY & GDPR

We believe in Data Privacy

We take the privacy of our users’ data very seriously and we are committed to respecting and protecting your privacy.

The aim of this policy is to explain who we are, how we collect personal information about you, what type of information and how long we retain it, how we use it and protect it and what are your rights.

Should you not wish us to process your personal information as described in this Privacy Policy, please do not provide your personal details to us and do not use our website www.property-filter.co.uk or www.app.property-filter.co.uk.

What is GDPR?

GDPR stands for General Data Protection Regulation and is an EU law that comes into force on May 25th 2018. It is designed to make it easier for you to understand what data companies are holding about you and to strengthen your rights around changing and deleting data companies hold on you.

There are three main elements to GDPR that you should know about:

Any data we collect must have your clear consent

Any data we collect must be kept safe and secure

You have the right to: update, delete, transfer and access your data at any time as well as object to how we are using it.

A – Who are we?

Our company’s registered name is Property Filter Limited.

The company registration number is 13311178 with the registered address at Union House, 111 New Union Street, Coventry, West Midlands, CV1 2NT.

B – How do we collect personal information about you?

We obtain your personal information when you visit our website, send us an email, call us or interact with our staff in person. You might share your personal details with us for example when you:

Contact us and request some information on our company and what we do

Ask us to provide you with a certain service

Register as a user on our website subscribing to our services

Register for our email notifications

Participate in one of our surveys for research purposes

Interact with us on our social media

Fill out forms on our website

Report an issue with our website.

C – What type of personal information is collected?

The information we collect from you might include (but is not limited to):

your name, date of birth, address,

email address, telephone number,

Internet protocol (IP) address, your login information[1] , browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data, the length of your visit on our website and which pages are accessed.

We also track some basic elements of how you use our platform such as which features you use, when you login, and IP address used.

Currently should you wish to no longer receive platform updates or other emails from us, you can contact via email at hello@property-filter.com or through the in-app messenger. Though we plan to allow full, fine grained, self-service of data privacy preferences and other account settings through the Manage Account section shortly.

We do not sell your data to third parties at any time. You can unsubscribe from our emailing list at any time using the ‘unsubscribe’ link at the bottom of all our emails.

D – Why do we collect your personal information and how do we use it?

We, at Property Filter, have the following lawful bases for collecting personal information:

Consent – to collect your name and email address e.g., if you decide to book an appointment, demo or call, sign up for receiving email notifications about our current offers

Legitimate Interests – to collect your name, address, email and phone number, age e.g. to set up your account on our website, for invoicing purpose, to inform you about any updates on our website or in our terms of use, about our new services, to maintain network and data security, to invite you to participate in our customer surveys, to allow us to contact you with support, training, and news.

Usage data – The usage data is used to improve the usability and functionality of Property Filter and to provide bespoke training in-app through our wizard and messenger.

We do not sell or share your personal details with any third parties. We may share your personal data only if you ask us, and thus give us your permission, to provide you with a service that requires sharing your information with a third party. In such a case we will share solely the data which are absolutely necessary for delivering the service.

The only time we may disclose your information is in a case we have a legal obligation to do so in order to fully comply with the law and regulations to which we are subject.

E – How long do we keep your personal information?

We keep your personal information only for as long as necessary in order to provide the services and support you wish us to deliver.

Insofar as retention periods under commercial and tax law must be observed, the storage period for certain data can be up to 10 years. However, storage periods may also be amended due to our legitimate interest (e.g. to guarantee data security, to prevent misuse or to prosecute criminal offenders).

F – Third party processors

We use third party software to manage our customer relations, including CRM software, the in-app Intercom Messenger, email delivery software, payment and accounting software. We only store data you have provided and contact you have with Property Filter. All of our providers have given us a GDPR compliance statement and any data held within these systems is covered by your rights to know what we hold and amend or delete it. Any request to invoke these rights for any Property Filter data will include third party processor data as well.

G – Your rights

We are committed to respecting your data privacy rights and to providing the best customer experience. Below you will find your rights that you can exercise at any time in order to keep control over your personal information. You can contact us via an email on hello@property-filter.com or via a letter on: Property Filter Computing Limited, Union House, 111 New Union Street, Coventry, West Midlands, CV1 2NT.  For more information on your data privacy rights, please see the links in the section “Further Information” at the end of this document.

You have the right to:

ask us for a copy of your personal information that we hold about you

ask us to stop processing your personal data in instances where the lawful basis for such processing is your consent. You simply click on “unsubscribe” in one of our regular emails that you previously agreed to receive

ask us to delete, block or restrict some of your personal details that we retain (subject to exceptions)

ask us to update or correct any of the personal information we hold about you

ask us to share your personal information with third parties

object to how your data is processed or used

object to your data being used for direct marketing

The right to file a complaint with the competent supervisory authority, such as The Information Commissioner’s Office

H – How to complain

Please, read our Complaint Procedure that will explain how you can file a formal complaint if you are not satisfied with our service.

You can contact our Data Protection Officer at any time by sending an email to hello@property-filter.com.

Should you believe that the way we process your personal information is not in accordance with the data privacy laws, you have the right to submit a complaint with the Information Commissioner’s office (ICO). For more information on how to submit a complaint, please visit the ICO´s website (https://ico.org.uk/make-a-complaint/) or call  ICO´s helpline on: 0303 123 1113

I – Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.[3] 

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

J – Cookies

Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Property Filter uses cookies to facilitate logging users into the app and maintaining their session. This is required to make the app functional, however this cookie does not track you outside the app and stores no data that is not required to keep you logged in.

We also use cookies on our marketing pages (www.property-filter.co.uk) to see how you came to the site and help us improve our marketing.[4] 

We remind you of this through a cookie notice when you arrive on the site. Full details of our cookie usage are also available through our privacy policy which is in the “burger menu” in app.[5] 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse cookies. However, if you select this setting you may be unable to access certain parts of our website and services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our website.[6] 

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share the password with anyone.

K – External Links and Third Parties

Our website may contain links to other websites run by other organisations. Despite our best efforts to share only good quality and safe links on our website, we cannot be held responsible for the privacy practices of those organisations or the content of their websites. Therefore, when clicking on the links, the users are advised to take caution and read the privacy policies of these organisations before providing them with any personal information.

L – Review of this Policy

This Policy is kept under regular review. The date of the last update was: 24/05/2021.

All updates to this Privacy Policy will be shown on this page and should you be registered as a user of this website, you will be notified of all changes by email.

M – Further information

You can obtain further information about data protection laws by visiting the Information Commissioner’s Office website at www.ico.org.uk.

To find out more about the data privacy laws and regulations, please click on the links below.

Data Protection Act: http://www.legislation.gov.uk/ukpga/1998/29/contents

General Data Protection Regulation (GDPR): https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/

Should you have any questions about GDPR compliance, or want to exercise any of your data subject rights, for now just drop us an email at hello@property-filter.co.uk and keep an eye out for platform improvements that make it even easier to manage your data with Property Filter.